The Story Behind alignXcel.
alignXcel, our journey began with a simple yet powerful idea: to revolutionize the way businesses approach automation.
At Digital Align, creating AlignXcel began during User Acceptance Testing for our first automation and Digital Agent Customer staff had mixed feelings about the Digital Agent taking over their manual tasks:
Completeness
They doubted if the Digital Agent knew all the tasks and could handle every aspect of the process.
Accuracy
Even if it could perform, they worried about its accuracy and ability to handle business exceptions, potentially leading to rework.
Trust
There was skepticism about trusting software on remote servers to handle tasks critical to customer satisfaction.
Threat
The fear of automation impacting their job roles and employment security loomed large.
These concerns sparked a realization at Digital Align. We understood that building trust between humans and Digital Agents was paramount for successful adoption. We also recognized the importance of empowering staff to maintain control until they felt comfortable handing over responsibilities.
Journey Towards Success
This insight guided the development of AlignXcel. Our initial version prioritized error-free performance and seamless integration with existing workflows. The results were exceptional—100% error-free operations and universal adoption of automation. Over time, AlignXcel evolved, addressing every challenge and concern faced by our customers and support teams across 200+ automated processes.
alignXcel. Innovation
Fueled by You,
for Unmatched Efficiency and Success.
Core Values we define
Innovation, Collaboration, Excellence. These core values guide us as we strive to deliver exceptional solutions and empower businesses.
Member-Centricity
Elevating member experiences through efficient, personalized automation solutions.
Security
Prioritizing robust data protection in automation processes for member trust and privacy.
Efficiency
Optimizing operations, reducing costs, and enhancing service speed through automation.
Innovation
Pioneering new automation technologies to advance member services and operations.
Compliance
Ensuring automation solutions adhere to stringent industry regulations for member safety.
Transparency
Providing clear insights into automation practices to build member trust.